Job vacancy for Business Sales Support Officer at Surfline

The role holder shall be responsible for interfacing with customers who walk into Surfline Shop, ensuring that their service needs are identified and resolved. S/He would be responsible for resolving IT/networking issues and delivering exceptional customer experience to customers.

‍Key Accountabilities

• Creates customer accounts by recording account information and maintaining customer records by updating account information.
• Performs sales activities to new and/or existing customers to achieve or exceed assigned revenue targets.
• Assists, persuades and addresses customer needs in selecting and purchasing required products in the service centre.
• Describes product features/benefits and demonstrate usage/operation of products to customers.
• Answers/addresses customer questions – provides information concerning specifications, warranties, prices, maintenance of products and delivery options.
• Suggests applicable and appropriate upsells to ensure customers walk out the door with everything they need
• Acquires continuous update on product knowledge such as how devices work and how to troubleshoot issues with customers and remain knowledgeable of all Surfline products/services to facilitate sales efforts
• Resolves product or service problems by clarifying customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure satisfaction
• Achieves weekly, monthly and quarterly sales quotas
• Adheres to all safety rules and regulatory standards at the service centre
• Responsible for cash collection (from sales) and daily reconciliation of assigned stocks
• Performs any other functional duties assigned by line manager

Network Responsibilities

• Attends to customer needs pertaining to IT/Networking issues.
• Responsible for the configuration of dedicated internet/ troubleshooting internet radios and setting up their network as required.
• Provides prompt technical assistance to dedicated internet users.     
• Assists Technology Department and the Enterprise Business unit at cell sites.

Person Specification

Qualifications:

• Bachelor’s degree or equivalent certificate in any field

Knowledge & Experience:

• Reasonable level of IT literacy and very good understanding of devices, terminals and mobile broadband
• Sales experience is a plus
• Strong commitment to providing exceptional customer service
• Ability to build and maintain strong relationships.
• Experience in telecommunications or mobile industry desirable
• Able to operate in a performance-driven organization
• Fluent in English

Skills/Abilities

• Strong customer focus
• Excellent interpersonal skills
• Strong analytical and problem solving skills
• Strong negotiation skills
• Excellent planning and organizational skills
• Sets high personal standards and is goal oriented
• Excellent and effective communications skills, written and verbal
• Team player

Disposition

• Reliable
• Flexible-Able to work long hours when required
• Physically fit to undertake tasks

Job Location

• Takoradi, Western Region.

We encourage interested candidates in Takoradi to apply.

‍

‍

‍

‍

‍

‍

‍

APPLY NOW

Interested and qualified candidates should send their Curriculum Vitae by: 

July 29, 2022

Email: 
SJobs@surflinegh.com

Kindly indicate the job position in the email subject and note that only short listed applicants will be contacted.