Betika Ghana is hiring Technical Support Engineer

Company: Betika Ghana

Job: Technical Support Engineer

Location: Accra, Greater Accra Region, Ghana

ROLE SUMMARY

The Technical Support Engineer, will be responsible for the availability and stability of the Betika platform within the agreed performance thresholds. This will be through ensuring that all applications within the platform are proactively monitored to ensure services are running as expected. He/She will attend to reported platform issues within the shortest time possible as well as proactively identify potential issues that would interfere with the proper running of the platform. This will include issue resolution from L1 and escalation at L2, L3 and subsequent feedback. He/She will work closely with the DevOps team in making changes to the platform to ensure a smooth change process.

KEY RESPOSNSIBILITIES

The custodian of the production platform ensuring its availability and stability to within agreed performance thresholds.
Ensure all applications and services within the platform are monitored for performance and availability.
Collaboration with the DevOps to offer support for live products, modify existing software, fix issues or perform upgrades.
Interact with other Technology teams during all product development cycles.
Development of internal Portals as required by business
Attend reported incidents(L1) and escalate where required (L2, L3).
Documentation of reported incidents, their resolution and mitigation as well as lesson learnt. 8. Do code peer reviews for every product that is developed within the team
Participate in knowledge transfer and product innovation.
Participate in technical training and mentorship within the technology team.
Any other duties assigned by the Line Manager.

REQUIREMENTS

BSC degree in Computer Science, similar technical field of study or equivalent practical experience.
Good knowledge in at least one of the following languages: Java, NodeJS, Python, Php, GOlang.
Good knowledge of building Restful JSON APIs
Good knowledge of version control preferably using Git
Comfortable with technical and non-technical communication skills
Good knowledge of web application performance & security best practices
Good knowledge of RDBMSs
Knowledge of Messaging Queues a plus.
Good knowledge of incident management tools

BENEFITS