Customer Assistant and Content Writer at Leone Centre (Remote)

 

Leone Centre is hiring an experienced Customer Assistant and Content Writer for a remote position. Qualified candidates are encouraged to apply.

About the Company

Leone Centre is staffed by a carefully selected team of passionate associate counsellors, psychotherapists, and consultants dedicated to ongoing professional development. The centre emphasizes reflective practice to continually enhance client support. As an internally funded organization, Leone Centre focuses its resources on providing expert counselling, couples and marriage therapy, and organizational consultancy services. Since its founding in 2009, Leone Centre has built a strong reputation for delivering high-quality, integrative, and transpersonal counselling for individuals, couples, groups, and organizations. The centre’s experienced therapists create a safe, confidential space for clients to address personal and relational challenges through specialized counselling services.

This position requires about 15 hours of work per week, with flexible scheduling between Monday and Friday, 9 AM to 6 PM, plus a three-hour Saturday shift every three weeks. Compensation is hourly and based on experience, with potential incentives. The role can be remote or based in London, UK. To be considered, a cover letter is required with your application.

Main Duties

• You will be the first point of contact for clients (Customer Assistant), providing excellent customer service and prompt responses via phone and email.
• Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems.
• You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience.
• You will work as part of a team, reporting to the Practice Manager, and maintain good communication, providing regular updates on important information, tasks and events.

Qualifications

• Previous customer service experience.
• Excellent communication skills (verbal and written) and great attention to detail.
• A confident, positive, empathetic, and friendly demeanour.
• Blog and content writing skills/experience.
• Know how to add/update content on various websites (specifically WordPress).
• Able to post on various social media platforms.
• Work within a team and independently.
• Able to prioritize and manage your workload efficiently.
• Be proficient in IT systems and software.
• A PC or laptop with paid anti-virus and anti-malware installed.
• A reliable internet connection.
• A mobile phone which can be solely dedicated to this role (paid SIM provided by us).
• Have experience with online appointment booking systems and CRM systems.
• Be familiar with cloud-based storage systems.
• Understand and commit to confidentiality.
• Have sound knowledge of the General Data Protection Regulation (UK GDPR).
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Desirable Requirements:

• Experience in marketing, using various mediums, project planning, etc.
• SEO knowledge and skills.
• Web design; creation, updating and improving, including coding.

Required Documents

1. CV/Resume
2. Cover Letter

Application Process

Only applications with a cover letter will be considered.

Send an up-to-date CV and a cover letter explaining how you meet all of the essential requirements for this role.

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

Open until filled