Account Manager - Lyme Haus

Designation: Account Manager 

Job Location: Accra

Start Date: Immediately

Expiry Date for Application: 25th September, 2024

Job Summary:

The Account Manager is the link between the client and the entire agency team and plays a crucial role in fostering  strong client relationships and ensuring the successful execution of client projects. They serve as the primary point of  contact for clients, understanding their objectives, and collaborating with internal teams to develop and implement strategic solutions to client needs.

Along with their team the account manager acts as both the client service person for the agency and as the client's representative within the agency.

General Responsibilities

1. Creating a portfolio of client accounts and monitoring the ongoing activities related to them.
2. Managing, reviewing progress, and delivering the client’s advertisement projects.
3. Conducting meetings with the clients as well as informing them about the current work status of their projects.
4. Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients.
5. Identifying accounts whose revenue may be shrinking to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained.
6. Monitoring work performance of colleagues and setting sales targets.
7. Recruiting and training new account executives.

Key Responsibilities:

1. Client Relationship Management:

1. Build and maintain strong relationships with clients, serving as their trusted advisor, consultant, and primary point of contact.
2. Understand clients' business objectives, industry trends, and competitive landscape to provide strategic guidance and recommendations.
3. Conduct regular meetings and check-ins with clients to review campaign performance, gather feedback, and identify opportunities for growth.
4. Take client project/campaign/communication briefs, answer questions, and always communicate with the client, and develop creative briefs.

2. Project Management:

1. Collaborate with cross-functional teams including creative, media, and production to develop integrated advertising campaigns that align with clients' goals and objectives.
2. Coordinate project timelines, budgets, and resources to ensure timely and successful campaign delivery.
3. Monitor campaign progress and performance, proactively addressing any issues or concerns to ensure client satisfaction

3. Strategic Planning:

1. Work closely with clients to develop advertising strategies that align with their marketing objectives and target audience.
2. Conduct market research and analysis to identify opportunities for campaign optimization and growth.
3. Provide insights and recommendations to clients on emerging trends and best practices in advertising and marketing.
4. Develop strategy for clients. 

4. Financial Management:

1. Manage client budgets and financials, ensuring projects or campaigns are delivered within budget and on target.
2. Prepare and present client proposals, contracts, and budget estimates, negotiating terms as needed to secure new business opportunities.

5. Reporting and Analysis:

1. Monitor and analyse campaign performance metrics, providing regular reports and insights to clients on key performance indicators (KPIs) and ROI.
2. Identify areas for optimization and improvement based on data-driven insights, making recommendations to enhance campaign effectiveness.

6. Business Development

1. Present and sell creative work and identify ways to grow client accounts.
2. Ride on the good outputs to actively secure referrals.

Qualifications:

1. Minimum Bachelor's degree in Marketing, Communications, Business, or related field.
2. 5 years’ experience in as a marketing manager, brand manager, account manager or marketing and communications professional.
3. Experience in an agency environment preferred.
4. Experienced in compiling, documenting and communicating client requirements to internal stakeholders.
5. Proficient in Microsoft Office Suite and experience with Adobe Creative Suite.
6. The smallest detail is your favorite detail! - Self-driven with the ability to work independently.
7. Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow.
8. Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously.
9. Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline oriented environment.
10. Creativity and experience bringing new programs and ideas to fruition.
11.  Digital marketing savvy.
12. Experience working in a fast-paced environment handling competing deadlines; agency and client-facing experience is a plus.
13. You will be required to travel outside Accra where necessary on your client’s activities.

Excellent communication skills

1. Fantastic attention to detail 
2. Strong organizational skills
3. Time management skills
4. Superb multi-tasker.
5. Task and deadline oriented
6. Self-starter
7. Strong work ethic
8. Winning mentality
9. Team player
10. Integrity and optimism
11. Communicate well both verbally and in writing
12. Display empathy and emotional intelligence
13. Listen carefully
14. Negotiate
15. Solve problems
16. Think strategically
17. Salesperson with commercial awareness

Benefits:

1. Competitive salary
2. Health insurance
3. Professional development opportunities
4. Fun and collaborative work environment
5. Opportunity to work with prestigious clients

If you are a highly organized individual with a passion for the advertising industry, we would love to hear from you. Please send your resume and a cover letter explaining your qualifications and interest in the Account Manager position to lhshumanresource@gmail.com