Customer Service Officer - Raytill Solutions Ghana

We are hiring a Customer Service Officer!

Industry: BPO

Location: Asylum Down

ROLE DESCRIPTION

This is a full-time on-site role as a Customer Service Representative located in Accra. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service to customers. You will also be tasked with maintaining customer satisfaction and contributing to the overall success of the business. 

KEY RESPONSIBILITIES:

1. Handle inbound and outbound customer calls professionally and courteously.
2. Address customer inquiries, resolve issues, and provide information about products and services.
3. Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
4. Collaborate with other team members and departments to ensure seamless service delivery.
5. Meet performance targets such as call handling time, customer satisfaction scores, and resolution rates.
6. Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
7. Participate in training sessions to enhance service skills and product knowledge

 QUALIFICATIONS:

1. A diploma or degree in Business Administration, Customer Service, or a related field.
2. At least 2 years of experience in a customer service role, preferably in a BPO or call center environment.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and customer service orientation
5. Ability to work well in a team and independently
6. Attention to detail and organizational skills
7. Proficiency in relevant computer applications
8. Previous experience in customer service is a plus

HOW TO APPLY

Interested applicants should send CV to hr@gh.raytill.com

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