Ticketing Agent - Passion Air

PassionAir is seeking a dedicated and customer-focused individual to join our team as a Ticketing and Reservations Officer. If you have a passion for delivering exceptional service, a background in ticketing and reservations, and strong communication skills, we'd love to hear from you. Join us in ensuring smooth travel experiences for our valued customers!

Duties and Responsibilities

• Deliver the highest standard of customer service at the ticketing office.
• Efficiently address all customer-related issues at the front desk to ensure customer satisfaction.
• Ensure that customer turn-around time is within company standards.
• Promote and sell the company's services, including introducing new offerings to customers.
• Uphold high levels of professionalism by adhering to the company's grooming standards, ethics, etiquette, and policies.
• Resolve issues related to payments, ticketing, and reservations.
• Accurately address customer complaints and queries regarding services and procedures.
• Manage assigned corporate accounts and travel agents in collaboration with the Sales Officer.
• Process, pay, and report refunds as instructed by the Ticketing Supervisor.
• Handle the issuance of all non-revenue/staff tickets as directed by the Ticketing Supervisor.
• Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
• Prepare daily, weekly, monthly, and annual sales reports.
• Assist with call-outs and customer service management during service disruptions.
• Support the Marketing Manager in executing special events and activities.

Skills and Attributes Required

• Proficient in MS Office Suite, particularly Excel.
• Excellent written and verbal communication skills.
• Strong customer service abilities.
• Ability to handle complex customer inquiries and complaints.
• Skilled user of MS Office Suite, especially Excel Excellent customer service capabilities.

Minimum Qualifications

• HND in Sales or Marketing or related fields.
• IATA Certificate in Reservation and Ticketing.
• Fluency in both spoken and written English, as well as at least one local language
• A minimum of 2 years experience in ticketing and reservation.
• Knowledge of passenger handling is an advantage.

Apply Now!

SEND US YOUR CV:

admin@flypassionair.com

Closing Date: 27 September 2024