Customer Service Representative - Premier institute

Job Title: Customer Service Representative

Location: Labone

Company: Confidential

Job Type: Full-Time

Job Summary: The Customer Service Representative will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to handle challenging situations with professionalism.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and technical support.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a thorough understanding of our products and services.
• Document customer interactions and feedback in our CRM system.
• Collaborate with other departments to ensure a seamless customer experience.
• Identify opportunities for process improvements and share feedback with management.
• Stay updated on company policies, procedures, and industry trends.

Qualifications:

• Diploma or equivalent; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and customer service software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude and a genuine desire to help customers.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.

How to Apply: 

Interested candidates should submit their resume and a cover letter to :   pricecharter1@gmail.com