Front Desk Receptionist - Rock City Hotel

 

Job Vacancy: Front Desk Receptionist

Location: Rock City Hotel, Kumasi

Rock City Hotel is seeking a professional and personable Front Desk Receptionist to join our team. If you have excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities:

1. Greet and assist guests with check-in and check-out procedures.
2. Answer phone calls and respond to guest inquiries.
3. Manage reservations and room assignments.
4. Provide information about hotel amenities and local attractions.
5. Maintain a clean and organized front desk area.
6. Handle guest requests and resolve issues in a timely manner.

Qualifications:

1. Minimum of a high school diploma; a degree or diploma in Hospitality Management is a plus.
2. Prior experience in a front desk or customer service role preferred.
3. Strong communication skills in English (both written and spoken).
4. Ability to work well under pressure and multi-task effectively.
5. Knowledge of hotel management software is an advantage.
6. Must be punctual, dependable, and have a professional appearance.

Additional Information:

• Accommodation is not available.
• This is a full-time position.

How to Apply:

Interested candidates should submit their CV along with a cover letter outlining their relevant experience and qualifications to:

Email: jobs@rockcityhotelgh.com

Application Deadline: 5th December 2024.