Receptionist/Guest Relations Officer - Golden Bean Hotel

Golden Bean Hotel is a three-star Business & Leisure Hotel located in Kumasi. The hotel seeks to employ a competent and enthusiastic lady to fill this position. 

 

Main Duties and Responsibilities 

1. Maintain at all times a very high standard of personal appearance appropriate for the job.
2. Receive, speak to and check in guests, using reservation lists; process and provide key cards.
3. Register guests in the correct manner in PMS opera and have them shown to their rooms.
4. Check out leaving guests; provide and receive settlement of guests bills
5. Hand over cash register at close of shift and account for received monies and credit card payments. Check float/change prior to beginning of shift 
6. Serve visitors by greeting, welcoming, directing and announcing them appropriately.
7. Answer, screen and forward incoming phone calls while providing basic information when needed.

 

Qualification, Experience and Abilities

 

1. A Degree or Higher National Diploma in Business Administration with at least 2 years working experience in a hotel setting.
2. Willingness to learn.
3. Outstanding verbal and written communication skills.
4. A high degree of initiative and dynamism, along with strong influencing, decision-making, and teamwork abilities.
5. Experience working with customers directly, either online or in person.
6. Proficiency with the use of PMS opera and other relevant software programs, such as Microsoft Office.

HOW TO APPLY 

All applications and CV’s with copies of relevant academic certificates should be addressed to: 

hr@goldenbeanhotel.com

Only shortlisted applicants shall be contacted for interview.

 

Closing Date: 30th November, 2024.