Exciting Opportunity! We are seeking Customer Care Representatives with the criteria below:
Customer Service Representatives serving as transcribers must possess a combination of listening, typing, accuracy, and customer empathy skills to ensure real-time captions for individuals with hearing loss.
Core Skills & Competencies:
1. Attention to Detail & Accuracy
• Strong focus on delivering clear, error-free captions
• Ability to distinguish between homophones, accents, and speech nuances
• High level of concentration and multitasking abilities
2. Work Ethics & Reliability
• Ability to adhere to strict confidentiality policies (as conversations may involve sensitive information)
• Strong time management skills and ability to work in a fast-paced environment
• Team player mindset while being capable of independent work
3. Transcription & Typing Skills
• Fast and accurate typing (minimum above 70 WPM)
• Strong listening skills to capture spoken conversations with precision
• Ability to transcribe in real-time while maintaining clarity and completeness
• Proficiency in spelling, grammar, and punctuation
4. Customer Service & Empathy
• Understanding of hearing loss challenges and sensitivity to customer needs
• Ability to maintain neutrality and professionalism while transcribing calls
• Strong verbal and written communication skills
• Patience and ability to handle stressful situations calmly
5. Technical Proficiency
• Familiarity with captioning software and voice-to-text tools
• Basic knowledge of computer applications and troubleshooting
• Ability to quickly adapt to new technologies and software updates
Educational Qualification: HND or higher in Communication, Education, Linguistics or a related field.
Eligible candidates should apply to: recruitinginghana@buwelo.com
NB: Only shortlisted candidates will be contacted.
